Frequently Asked Questions

Frequently Asked Questions About Computers

To help you with troubleshooting PC problems, our (super-patient and ever-helpful) computer support technicians answer some of the most frequently asked questions from frustrated computer users…

How Do I Know If This Email is Spam?

According to Commtouch’s Internet Threats Trends Report, an average of 97.4 billion spam emails and 973 million malware emails are sent worldwide every day. Unfortunately, it’s only a matter of time before your inbox is spammed, but wising up to it can help keep your computer safe. Here are our support desk’s top tips:

  • Check the senders email address and domain – is it spelled correctly? Often, there will be two letters switched around so that, at first glance, it looks legit.
  • Have a look at the subject line – emails with malware and ransomware often contain vague subject lines, for example ‘banking details’ or ‘invoice’, and have either a Word or PDF document attached. Always err on the side of caution, and only open if you’re expecting an invoice from a particular client.
How Can I Test Internet Connection?

Here’s how to check the quality of your connection:

  • Ping one of Google’s IP addresses – to do this, press the ‘Windows’ key and the ‘R’ key on your keyboard at the same time. This brings up a ‘run box’.
  • In this run box, type in the letters ‘cmd’ and press ‘Enter’. This opens up a black window called the command prompt. Here, type ‘Ping 8.8.8.8’ and press ‘Enter’.
  • You should receive four replies which show ‘Reply from 8.8.8.8: bytes=32 time=14ms TTL=57’. This shows that there is an internet connection.
  • If you receive ‘Request timed out’, it means there is no internet connection.
What to Do If There is No Internet Connection

Having no connectivity is frustrating when you’ve got a ton of work to get out. To resolve this issue, do this:

  • Firstly, restart the modem to initiate another connection
  • Secondly, make sure your device is connected to the modem with either a network cable or WiFi
  • If neither of those work, contact your Internet Service Provider to check the connectivity on your line or if you’ve been capped.
What to Do If You Accidentally Delete a Document

Don’t panic!

  • The first place to look is your Recycle Bin – this is normally located on your desktop. Open your Recycle Bin and check if your lost document is there. Right click on it and select ‘Restore’ to put the document back where it belongs.
  • Permanent deletion only happens if a document you’re trying to delete is too big for the Recycle Bin. In this case, you’re prompted to bypass the Recycle Bin and permanently delete the document. Holding down the ‘Shift’ key and simultaneously pressing ‘Delete’ is the other way to permanently delete a document.
My Desktop Computer Won’t Switch On!

Keep calm and…

  • Check that your PC is plugged in and the power is on!
  • If it’s plugged in, there’s power, but it’s still not switching on, then change the socket and test again
  • Shut the computer down, and remote power cable from the back of the computer. With the cable unplugged, hold the power down for ten seconds. This releases any power stored in the capacitors.
  • Then, plug the power back in and turn the computer back on.

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